Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now, we are looking for a VIP Account Manager for the Irish market, who will be responsible for retaining VIP customers and increasing their lifetime value.
Responsibilities:
• Being able to search and find for solutions of customers’ issues;
• Be patient & have negotiation skills;
• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
• Comprehension of Casino, Sportsbook and Live Casino products;
• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
• Ensure that products’ compliance is being followed according to relevant regulations;
Qualifications:
• Fluent English Language is a must;
• Multitasking and time-managing;
• Productivity and flexibility;
• 2+ years’ experience in Gambling business;
• 1+ experience in portfolio managing;
• Comprehension of Casino, Sportsbook and Live Casino products;
• Confidence and ease in engaging with customers over the phone;
• Flexibility to work in a shift-based schedule.
Why Sofia Stars?
We offer excellent benefits, including but not limited to:
• Competitive salary and monthly KPIs bonus;
• Learning and development opportunities and interesting, challenging tasks;
• Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
• Working in a dynamic International company;
• Ability for career and professional growth within the company;
• Social benefits and team building;
• Sunny, spacious office;
• Sports card (Multisport);
• Birthday celebration present;
• Newborn gifts;
• Wedding gifts;
• Food vouchers, breakfast & fruits, and snacks available in the office.
Join Sofia Stars and rock with us! 🚀
Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.