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Italian VIP Quality Assurance Manager

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Sofia Stars is growing tremendously, and we continueto conquer new countries!

Role in a nutshell:

We are looking for a talented and motivated VIP Quality Assurance (QA) Manager to oversee the quality assurance process for our VIP programs and services. The ideal candidate will have a strong background in QA methodologies, exceptional attention to detail, and a passion for delivering exceptional customer experiences to our VIP players. Be able to create and execute training and development plans tailored to VIP and Sales teams.

Responsibilities:

  • Assist in the development and implementation of a comprehensive quality assurance strategy specifically tailored to VIP programs and services.
  • Daily quality assessments of all VIP account Manager tasks related to communication and engagement with players
  • Regular and coherent reporting to of all actions taken and results found
  • Training and development plans
  • Collaborate closely with VIP account managers to identify QA requirements and ensure alignment with business objectives.
  • Conduct regular assessments of VIP account manager activities, promotions, and rewards to identify areas for improvement and optimisation.
  • Monitor VIP player feedback and complaints, and proactively address any quality-related issues or concerns in a timely manner.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements related to VIP experiences, and incorporate them into QA processes.
  • Analyse QA metrics and performance indicators to track progress, identify trends, and make data-driven recommendations for continuous improvement.
  • Foster a culture of quality and excellence within the organization, promoting collaboration, transparency, and accountability across teams.

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Qualifications:

  • Native Italian
  • 2 years of relevant experience
  • Experience in quality assurance, with a focus on VIP programs, services, or customer experience.
  • Strong understanding of QA methodologies, testing techniques, and tools, with hands-on experience in test planning, execution, and automation.
  • Excellent analytical and problem-solving skills, with the ability to identify, prioritise, and resolve complex issues efficiently.
  • Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders and influence decision-making at all levels of the organisation.
  • Deep knowledge of the industry regulations, compliance requirements, and industry standards related to VIP player experiences.
  • Passion and a strong commitment to delivering outstanding customer service to VIP players.

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Why Sofia Stars?

  • Competitive salary and attractive bonus scheme
  • Working in a dynamic International company
  • Ability of career and professional growth within the company
  • Social benefits and team buildings
  • Sunny, spacious office

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Apply Now

Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.

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