Back to Careers

VIP Manager with English

Send Resume

Sofia Stars is growing tremendously, and we continueto conquer new countries!

Role in a nutshell:

As VIP Manager with English you will be responsible for retention of VIP customers and increase of their lifetime value.

Responsibilities:

✔️ Being able to search and find for solutions of customers’ issues;
✔️ Be patient & have negotiation skills;
✔️ Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
✔️ Comprehension of Casino, Sportsbook and Live Casino products;
✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
✔️ Ensure that products’ compliance is being followed according to relevant regulations;

Qualifications:

✔️Fluent English Language is a must;
✔️Multitasking and time-managing;
✔️ Productivity and flexibility;
✔️2+ years’ experience in Gambling business;
✔️1+ experience in portfolio managing;
✔️Comprehension of Casino, Sportsbook and Live Casino products.

Why Sofia Stars?

✔️ Competitive salary and a generous bonus scheme;
✔️ Working in a dynamic European company;
✔️ 24 workdays of paid vacation;
✔️ Friendly team;
✔️ Sunny, spacious office close to a metro station;
✔️ Lots of opportunities for education and development within the company.

Apply Now

Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.

Let's apply
Additional attachments
Attachments
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
250
/ 250
Korean Customer Support Agent - office-based
Workforce Management Specialist
Fraud Analyst
CRM Executor - office-based
CRM Project Manager - office-based
Slovakian Customer Support Agent
Croatian Customer Support Agent
Slovenian Customer Support Agent
Portuguese Customer Support Agent
Greek Content Manager
Customer Support Shift Manager - office-based
Automation QA with Python
Team lead HTML/Markup
KYC Officer
Sales agent with Arabic
Italian VIP Quality Assurance Manager
German VIP Quality Assurance Manager
Greek Sales Agent
German Sales Agent
German VIP Team Leader
VIP Team Leader
Head of VIP
VIP Manager with Greek
VIP Manager with Czech
Slovenia VIP Account Manager
Swedish VIP Account manager
Hungary VIP Account Manager
Portuguese VIP Account Manager
VIP Manager with English
PSP Tech Account Manager
Payments Data Analyst
Customer Support Night Shift Team Lead - office-based
AML & RG Officer
Team Lead of the CS team - office-based
Customer Support Quality Assurance Manager - office-based
Customer Support Trainer - office-based
Senior UI Designer
Senior HTML/Markup Developer
Middle UI Designer
Senior Front-End Developer (Angular 15)
Team Lead Back-end development
Product Owner
French Customer Support Agent
Italian Customer Support Agent - late and night shifts
Hungarian Customer Support Agent
Swedish Customer Support Agent
VIP Manager with French
VIP Manager with German
VIP Manager with Italian
Risk Analyst
Middle Manual QA
Senior Node.js Developer
Greek Customer Support Agent
Norwegian Customer Support Agent
Finnish Customer Support Agent
Danish Customer Support Agent
Arabic Customer Support Agent
German Customer Support Agent
Czech Customer Support Agent
Your application has been successfully sent
Our managers will contact you shortly
Oops! Something went wrong while submitting the form.