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VIP Manager with English

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Sofia Stars is growing tremendously, and we continueto conquer new countries!

Role in a nutshell:

As VIP Manager with English you will be responsible for retention of VIP customers and increase of their lifetime value.

Responsibilities:

✔️ Being able to search and find for solutions of customers’ issues;
✔️ Be patient & have negotiation skills;
✔️ Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;
✔️ Comprehension of Casino, Sportsbook and Live Casino products;
✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting;
✔️ Ensure that products’ compliance is being followed according to relevant regulations;

Qualifications:

✔️Fluent English Language is a must;
✔️Multitasking and time-managing;
✔️ Productivity and flexibility;
✔️2+ years’ experience in Gambling business;
✔️1+ experience in portfolio managing;
✔️Comprehension of Casino, Sportsbook and Live Casino products.

Why Sofia Stars?

✔️ Competitive salary and a generous bonus scheme;
✔️ Working in a dynamic European company;
✔️ 24 workdays of paid vacation;
✔️ Friendly team;
✔️ Sunny, spacious office close to a metro station;
✔️ Lots of opportunities for education and development within the company.

Apply Now

Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.

Let's apply
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